FREQUENTLY ASKED QUESTIONS

My espresso machine isn't turning on.

  •  Check that the machine is plugged in and the power switch is turned on.
  • Check the circuit breaker to make sure it hasn't tripped.
  • If the machine still won't turn on, contact our technical support team for further assistance.

My espresso shots are weak and watery.

  • Check that you're using the right grind size for your beans and machine.
  • Make sure the machine is properly heated up before brewing your espresso.
  • If your machine has a pressure gauge, make sure it's reading within the proper range.
  • Check that your tamper is properly packing the coffee grounds.
  • If the issue persists, contact our technical support team for further assistance.

 My espresso shots are bitter and over-extracted.

  • Check that you're using the right grind size for your beans and machine.
  • Make sure the machine isn't overheated or over-pressurized.
  • Check that your tamper is properly packing the coffee grounds.
  • If the issue persists, contact our technical support team for further assistance.

My grinder is producing inconsistent grinds.

  • Check that the burrs are properly aligned and not dull or damaged.
  • Make sure the hopper and grind chamber are free of debris.
  • Adjust the grind size to a coarser or finer setting to see if that helps.
  • If the issue persists, contact our technical support team for further assistance.

My grinder is jammed and won't grind.

  • Check that the hopper and grind chamber are free of debris.
  • Make sure the burrs are properly aligned and not dull or damaged.
  • If the issue persists, contact our technical support team for further assistance.

What's the best way to clean my espresso machine?

  • Follow the manufacturer's instructions for cleaning your specific machine.
  • Use a descaling solution regularly to remove any mineral buildup (check user manual)
  • Clean the steam wand and portafilter after each use.

How often should I clean my grinder?

  • Follow the manufacturer's instructions for cleaning your specific grinder.
  • Clean the burrs regularly to prevent buildup of coffee oils.
  • Clean the hopper and grind chamber after each use.

How often should I replace my grinder burrs?

  •  Follow the manufacturer's recommendations for replacement.
  • In general, burrs should be replaced every 300-1000 Kg of coffee, or every two years
  • If you notice inconsistent grinds or a decline in the quality of your espresso shots, it may be time to replace the burrs.