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My espresso machine isn't turning on.
- Check that the machine is plugged in and the power switch is turned on.
- Check the circuit breaker to make sure it hasn't tripped.
- If the machine still won't turn on, contact our technical support team for further assistance.
My espresso shots are weak and watery.
- Check that you're using the right grind size for your beans and machine.
- Make sure the machine is properly heated up before brewing your espresso.
- If your machine has a pressure gauge, make sure it's reading within the proper range.
- Check that your tamper is properly packing the coffee grounds.
- If the issue persists, contact our technical support team for further assistance.
My espresso shots are bitter and over-extracted.
- Check that you're using the right grind size for your beans and machine.
- Make sure the machine isn't overheated or over-pressurized.
- Check that your tamper is properly packing the coffee grounds.
- If the issue persists, contact our technical support team for further assistance.
My grinder is producing inconsistent grinds.
- Check that the burrs are properly aligned and not dull or damaged.
- Make sure the hopper and grind chamber are free of debris.
- Adjust the grind size to a coarser or finer setting to see if that helps.
- If the issue persists, contact our technical support team for further assistance.
My grinder is jammed and won't grind.
- Check that the hopper and grind chamber are free of debris.
- Make sure the burrs are properly aligned and not dull or damaged.
- If the issue persists, contact our technical support team for further assistance.
What's the best way to clean my espresso machine?
- Follow the manufacturer's instructions for cleaning your specific machine.
- Use a descaling solution regularly to remove any mineral buildup (check user manual)
- Clean the steam wand and portafilter after each use.
How often should I clean my grinder?
- Follow the manufacturer's instructions for cleaning your specific grinder.
- Clean the burrs regularly to prevent buildup of coffee oils.
- Clean the hopper and grind chamber after each use.
How often should I replace my grinder burrs?
- Follow the manufacturer's recommendations for replacement.
- In general, burrs should be replaced every 300-1000 Kg of coffee, or every two years
- If you notice inconsistent grinds or a decline in the quality of your espresso shots, it may be time to replace the burrs.
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